The entire ingredients list must be in the camera frame for the app to give accurate results. If your bottle is a cylinder, rounded or circular, some ingredients may fall out of the image, or some words are cut in half. The shape of your product might be the reason why the app was not able to assess it.
We are trying our best to find a solution for such products. But, in the meantime, you can try finding the ingredients of your products on the brand’s website and scan from there.
We are constantly checking and adding products to our database. You can search this database for product information here and check if they have microplastics or not.