Home FAQThe app gives different scan results for the same product. How can that be?

There can be multiple reasons why that might happen. First, the product might be cylindrical, rounded, or circular in shape. When you scan a product with such a shape, some words might fall out of the camera frame, and the app might not recognize the words it doesn’t see. 

Secondly, sometimes brands experiment with different ingredient compositions for the same products. This might be why the same products give different results because brands are constantly changing the ingredients of their products.  

That’s why we advise you to always scan your products before buying. Or only buy your cosmetics and care products from trusted green and natural brands. 

Want some recommendations? Try our ‘Zero Plastic Inside’ Brands!